Documenting AI Systems
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How AI Is Changing SaaS — and Why Documentation Has to Change With It
Read more >: How AI Is Changing SaaS — and Why Documentation Has to Change With ItThere is a growing narrative that AI will replace SaaS. The argument usually goes something like this: if software can perform work autonomously, then we no longer need software tools. Instead of Software-as-a-Service, we’ll move toward "Service-as-Software" systems that simply deliver outcomes. This framing seems compelling, but it misunderstands what SaaS actually is.